The Role of Organizational Citizenship Behavior in Mediating Work Motivation and Job Satisfaction on Employee Performance at the Medan Religious Education and Training Center

Authors

  • Muhammad Ibrahim Universitas Pembangunan Panca Budi, Indonesia
  • Mesra B Universitas Pembangunan Panca Budi, Indonesia

DOI:

https://doi.org/10.55227/ijhess.v3i4.892

Keywords:

Organizational Citizenship Behavior, Work Motivation, Job Satisfaction, Employee Performance

Abstract

Organizational Citizenship Behavior abbreviated as (OCB) is a personal attitude that every employee who works in both government and private agencies must have. This research was conducted to determine the role of OCB in mediating work motivation and job satisfaction on employee performance at Religious Education and Training Centers. Medan. This research was conducted at the Medan Religious Education and Training Center Office, but because the population was relatively small, the sampling technique used was a saturated sample technique, which involved all respondents to become samples, meaning the sample that would be used was 76 employees. Research data was collected by distributing questionnaires and primary data sources were also used in drawing samples. This research model uses analytical skills and the measuring tool uses Smart PLS 3. The results of this research are as follows: Organizational Citizenship Behavior plays a role in mediating work motivation and job satisfaction on the performance of Medan Religious Education and Training Center employees. Work motivation plays a role in increasing performance, Work Motivation plays a role in improving employee performance, work satisfaction plays a role in improving employee performance and Organizational Citizenship Behavior plays a role in improving employee performance.

References

Ghozali, I. Latan, H. 2012. Partial Least Square : Konsep, Teknik dan Aplikasi Smart PLS 2.0 M3. Semarang: Badan Penerbit Universitas Diponegoro.

Ghozali, Imam. (2014). Structural Equation Modeling Metode Alternatif dengan Partial Least Square (PLS) Edisi 4. Universitas Diponegoro, Semarang.

Hair, J. F. et. al. 2017. A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). SAGE Publications, Los Angeles.

Meyer, J.P. & Herscovitch, L. 2001. “Commitment in the Workplace : Toward a General Model”. Human Resource Management Review. Vol. 11. Hal. 299 – 326.

Muhdar. 2015. Organizational Citizenship Behavior Perusahaan, Sultan Amai Press, Gorontalo.

Sekaran, Uma. 2014. Metodologi Penelitian Untuk Bisnis (Research Methods for Business) Buku 1 Edisi 4. Jakarta: Salemba Empat.

Sugiyono. 2013. Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.

Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung : Alfabeta, CV.

Winardi. 2015. Manajemen Perilaku Organisasi, Edisi Revisi, Prenada Media Group, Jakarta.

Afandi, P. (2018). Manajemen sumber daya manusia. Yogyakarta: Zanafa Publishing.

Sutrisno, E. (2019). Manajemen sumber daya manusia. Jakarta: Kencana.

Downloads

Published

2024-02-26

How to Cite

Muhammad Ibrahim, & Mesra B. (2024). The Role of Organizational Citizenship Behavior in Mediating Work Motivation and Job Satisfaction on Employee Performance at the Medan Religious Education and Training Center. International Journal Of Humanities Education and Social Sciences, 3(4). https://doi.org/10.55227/ijhess.v3i4.892

Issue

Section

Social Science