Improving Interpersonal Communication through Strengthening Personality, Emotional Intelligence, Organizational Culture, and Trust (Using the Path Analysis and SITOREM Analysis Approach in Civil Servant Teachers))

Heppy Atmapratiwi; Sri  Setyaningsih; Taufik Taufik

doi:10.55227/ijhess.v4i2.1332

Authors

Heppy Atmapratiwi Sekolah Pascasarjana Universitas Pakuan, Bogor, Indonesia
Sri Setyaningsih Sekolah Pascasarjana Universitas Pakuan, Bogor, Indonesia
Taufik Taufik Sekolah Pascasarjana Universitas Pakuan, Bogor, Indonesia

DOI:

https://doi.org/10.55227/ijhess.v4i2.1332

Keywords:

Interpersonal Communication, Personality Reinforcement,, Emotional Intelligence.

Abstract

This study aims to improve Interpersonal Communication through strengthening Personality, Emotional Intelligence, Organizational Culture, and Trust. The research population involved civil servant teachers of Group III in public elementary schools in South Tangerang City, with a sample of 155 people selected proportionally using the Yamane formula. This research method used a quantitative approach through a survey, and the data were analyzed using Structural Equation Modeling (SEM). SITOREM analysis was also conducted to identify key variables in “Operation Research.” The results showed that Personality, Emotional Intelligence, Organizational Culture, and Trust have a significant positive influence on Interpersonal Communication. Their respective path coefficients show that Personality (βy = 0.591), Emotional Intelligence (βy2 = 0.352), Organizational Culture (βy3 = 0.134), and Trust (βy4 = 0.280) significantly influence Interpersonal Communication. In addition, Personality also has a significant effect on Trust (β41 = 0.432) and Emotional Intelligence has a significant effect on Trust (β42 = 0.492). However, Emotional Intelligence has no significant effect on Organizational Culture (β43 = 0.125), while Personality significantly affects Organizational Culture (βy2 = 0.689).

References

Agha Mohammad Hasani, P., Mokhtaree, M., Sheikh Fathollahi, M., & Farrokjzadian, J. (2018). Interpersonal communication skills and its association with personality dimensions of nurses in Rafsanjan University of Medical Sciences, Iran, in 2015. Journal of Occupational Health and Epidemiology, 7(2), 112–118.

Amar, M. F. (2024). Peran Kemampuan Komunikasi Interpersonal Pendidik Dalam Menumbuhkan Self-Efficacy. Aafiyah: Jurnal Multidisiplin Ilmu, 2(01), 1-13.

Amrullah, A. (2017). Pengaruh Religius Dan Kecerdasan Emosional Terhadap Kinerja Guru Di Sma Negeri Bangun Jaya Kabupaten Musi Rawas. Al-Bahtsu, 2(1).

Batoebara, M. U. (2018). Membangun Trust (Kepercayaan) Pasangan dengan melalui Komunikasi Interpersonal. Warta Dharmawangsa, 57.

Baudry, A., Grynberg, D., Dassonneville, C., Lelorain, S., & Christophe, V. (2018). Sub‐dimensions of trait emotional intelligence and health: A critical and systematic review of the literature. Scandinavian Journal of Psychology, 59(2), 206–222.

Cherry, M. G., Fletcher, I., & O’Sullivan, H. (2013). Exploring the relationships among attachment, emotional intelligence and communication. Medical Education, 47(3), 317–325.

Colquitt, J. A., Lepine, J. A., & Wesson, M. J. (2015). Organizational behavior: Improving performance and commitment. Organizational Behaviour. McGraw-Hill Education. Www. Mhhe. Con.

Diana, R., Ahmad, S., & Wahidy, A. (2020). Pengaruh Motivasi Kerja dan Komunikasi Interpersonal Terhadap Kinerja Guru. Jurnal Pendidikan Tambusai, 4(3), 1828-1835.

Ezerman, M. M., & Sintaasih, D. K. (2018). Effect of servant leadership, trust in leadership on organizational citizenship behavior with interpersonal communications as mediation variables. IOSR Journal of Business and Management, 20(4), 503–510.

Faaizin, I., & Kistyanto, A. (2013). Pengaruh Kecerdasan Emosional Terhadap Kerja Tim Melalui Kepercayaan. Jurnal Ilmu Manajemen, 1(1), 260–271.

Freitag, M., & Bauer, P. C. (2016). Personality traits and the propensity to trust friends and strangers. The Social Science Journal, 53(4), 467–476.

Gardner, W. L., Reithel, B. J., Cogliser, C. C., Walumbwa, F. O., & Foley, R. T. (2012). Matching personality and organizational culture: Effects of recruitment strategy and the Five-Factor Model on subjective person–organization fit. Management Communication Quarterly, 26(4), 585–622.

Gumelar, G., & Pandina, I. (2014). Trait kepribadian dan kepercayaan konsumen untuk berbelanja pada Toko Online. Perspektif Ilmu Pendidikan, 28(1), 75–81.

Haghighy, M., Shahrakimojahe, L., & Vahed, A. S. (2016). Relationship between emotional intelligence and organizational culture with organizational commitment of fars province red crescent managers and employees. International Journal of Humanities and Cultural Studies (IJHCS). https://doi.org/https://doi.org/ISSN 2356-5926

Hidayati, R., & Suriansyah, A. (2022). Correlation among School Principal Leadership, Work Culture and Work Motivation toward Job Satisfaction of Junior High School Teachers in Balangan Regency.

Ja’afaru Bambale, A. (2014). Relationship between servant leadership and organizational citizenship behaviors: Review of literature and future research directions. Journal of Marketing & Management, 5(1).

Judge, T. A., & Robbins, S. P. (2017). Essentials of organizational behavior. Pearson Education (us).

Kreitner, R., Kinicki, A., & Buelens, M. (2001). Organizational behavior. Irwin/McGraw-Hill.

Lam, L., Nguyen, P., Le, N., & Tran, K. (2021). The relation among organizational culture, knowledge management, and innovation capability: Its implication for open innovation. Journal of Open Innovation: Technology, Market, and Complexity, 7(1), 66.

Meryati, M., Meidarti, T., & Asti, E. G. (2018). Analisis Pengaruh Budaya Organisasi Sekolah Dan Motivasi Kerja Guru Terhadap Mutu Pendidikan Di Bekasi. Jurnal Manajemen Kewirausahaan, 15(1), 83-98.

Mulyana, D., & Rakhmat, J. (2014). Komunikasi antar Budaya; Panduan Berkomunikasi dengan Orang Berbeda Budaya. Bandung: PT Remaja Rosdakarya.

Nurhidin, E. (2018). Konstruksi Budaya Organisasi Komunikatif Berbasis Komunikasi Interpersonal. Tribakti: Jurnal Pemikiran Keislaman, 29(1), 145–176.

Orebiyi, A. O., & Orebiyi, T. P. (2011). The influence of interpersonal communication on secondary school teachers’ job satisfaction and commitment in Kogi State, Nigeria. Journal of Communication and Culture: International Perspective, 2(1), 109–117.

Petrovici, A., & Dobrescu, T. (2014). The role of emotional intelligence in building interpersonal communication skills. Procedia-Social and Behavioral Sciences, 116, 1405–1410.

Rasooli, T., Moradi-Joo, E., Hamedpour, H., Davarpanah, M., Jafarinahlashkanani, F., Hamedpour, R., & Mohammadi-Khah, J. (2019). The Relationship between Emotional Intelligence and Attitudes of Organizational Culture among Managers of Hospitals of Ahvaz Jundishapur University of Medical Sciences: 2019‎. Entomology and Applied Science Letters, 6(3–2019), 62–67.

Robbins, S. P., & Judge, A. T. A. (2019). Organizational Behavior. 18th Editi. New York City, NY. USA: Pearson.

Schultz, D. P., & Schultz, S. E. (2017). Thoeries of Personality. Cengage Learning.

Shankar, V., Urban, G. L., & Sultan, F. (2002). Online trust: a stakeholder perspective, concepts, implications, and future directions. The Journal of Strategic Information Systems, 11(3–4), 325–344.

Siregar, R. R., & Ningsih, Y. T. (2019). Kontribusi Kepribadian Big Five terhadap Komunikasi Interpersonal pada Mahasiswa Rantau Tahun Pertama. Jurnal Riset Psikologi, 2019(1).

Sukawati, N. N., Gunawan, I., Prayoga, A. G., & Wardani, A. D. (2020). Teacher personality, interpersonal relationships, performance, and professionalism in the learning process: A qualitative study. 6th International Conference on Education and Technology (ICET 2020), 250–254.

Sutomo, Y. (2016). Kepemimpinan Kepala Sekolah Memoderasi Pengaruh Kompetensi Profesional dan Motivasi Kerja terhadap Kinerja Guru (Studi Kasus pada Guru Pns SMA Negeri Se-kota Tegal). Stikubank University.

Szczygieł, D., & Weber, J. (2017). Emotional intelligence predicts peer-rated social competence above and beyond personality traits. Current Issues in Personality Psychology, 5(2), 91–101.

Tyng, C. M., Amin, H. U., Saad, M. N. M., & Malik, A. S. (2017). The influences of emotion on learning and memory. Frontiers in Psychology, 8, 235933.

Utaminingsih, A. (2014). Perilaku organisasi: Kajian teoritik & empirik terhadap budaya organisasi, gaya kepemimpinan, kepercayaan dan komitmen. Universitas Brawijaya Press.

Waldherr, A., & Muck, P. M. (2011). Towards an integrative approach to communication styles: The Interpersonal Circumplex and the Five-Factor Theory of personality as frames of reference.

Yildirim, B. I., Gulmez, M., & Yildirim, F. (2016). The relationship between the five-factor personality traits of workers and their job satisfaction: S study on five star hotels in Alanya. Procedia Economics and Finance, 39, 284–291.

Yusuf, S. D. A. (2021). Pengaruh Big Five Personality terhadap Kinerja Pegawai melalui Budaya Organisasi. Jurnal Khazanah Intelektual, 5(1).