LAKSA: The Digitally-Based Realization of Tangerang City’s Community Public Service

Jennifer Almelia Lim; Suhan Chae

doi:10.55227/ijhess.v4i5.1611

Authors

Jennifer Almelia Lim Pelita Harapan University
Suhan Chae Pelita Harapan University

DOI:

https://doi.org/10.55227/ijhess.v4i5.1611

Keywords:

Public Service, Digital Application, Tangerang City Government, LAKSA

Abstract

This article analyzes the use of the Layanan Aspirasi Kotak Saran Anda (LAKSA) application as a means for the Tangerang City government to realize public services for the community and the implementation of the principles of public service delivery by the Tangerang City Government through the LAKSA application. This research is conducted using a normative legal method; with two main approaches, the legislative approach and the conceptual approach; alongside the additional interview at Tangerang City’s local government office. The research findings show that the LAKSA application developed by the Tangerang City Government (Pemerintah Kota; Pemkot) is significantly beneficial in realizing public services for the community. Public services carried out by the Government must be effective and efficient. The implementation of the principles of public service delivery in the LAKSA Application by the Tangerang City Government is very important to realize the objectives of public services that have been regulated in the Indonesian Act Number 25 of 2009 Concerning Public Services

References

Amelia, R., Ningrum, A. C., Setyadana, A. M., Fitri Kamila, D., & Kurniawan, I. A. (2023). PENERAPAN SISTEM INFORMASI PELAYANAN PUBLIK PADA FITUR LAKSA DI KOTA TANGERANG. In STUDIA ADMINISTRASI (Vol. 5). https://doi.org/10.47995/jian.v5i2.101

Candra, A. (2024). Kabupaten dan Kota Terpadat di Banten Tahun 2024, Dominasi Tangerang Raya. https://rakyatempatlawang.bacakoran.co/read/17714/kabupaten-dan-kota-terpadat-di-banten-tahun-2024-dominasi-tangerang-raya

Heriyanto. (2022). Urgensi Penerapan E-Government Dalam Pelayanan Publik. Musamus Journal Of Public Administration. 2022, 66–75. https://doi.org/10.35724/mjpa.v4i2.4128

Isbandi, F. S., Isbandi, F. S. S., Sagiyanto, A., Rahma, A., Apriani, W., Utomo, A. S., & Dasini, D. (2022). Implementasi Fitur Laksa Pada Aplikasi Tangerang Live Sebagai Layanan Aspirasi Masyarakat Tangerang. Jurnal Komunikasi, 16(1), 87–100. https://doi.org/10.21107/ilkom.v16i1.13218

Katharina, R., & Jaweng, R. N. E. (2020). Pelayanan Publik dan Pemerintahan Digital Indonesia. Yayasan Pustaka Obor Indonesia.

Maulidiah, S. (2014). Pelayanan Publik, Pelayanan Terpadu Administrasi Kecamatan. CV. Indra Prahasta.

Muhaimin. (2020). Metode Penelitian Hukum. Mataram University Press.

Muliawaty, L., & Hendryawan, S. (2020). PERANAN E-GOVERNMENT DALAM PELAYANAN PUBLIK (STUDI KASUS: MAL PELAYANAN PUBLIK KABUPATEN SUMEDANG). Kebijakan : Jurnal Ilmu Administrasi, 11(2), 45–57. https://doi.org/10.23969/KEBIJAKAN.V11I2.2898

Nugraha, D. P. (2013). Memaknai (kembali) empat pilar kehidupan berbangsa dan bernegara indonesia. Law Review , XII(3), 331–358.

Nugroho, R. A., & Purbokusumo, Y. (2020). E-Government Readiness: Penilaian Kesiapan Aktor Utama Penerapan E-Government Di Indonesia (E-Government Readiness: Main Actor Readiness Assessment for E-Government Application in Indonesia). Jurnal Ilmu Pengetahuan Dan Teknologi Komunikasi, 22(1), 1–17. https://doi.org/10.33164/iptekkom.22.1.2020.1-17

Nurlaila, Z., & Nurhasanah. (2024). Transformasi Digital dalam Pelayanan Publik: Pelajaran dari Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Bima. Public Service and Governance Journal, 5(2), 21–37. https://doi.org/10.36418/syntax-imperatif.v5i2.367

Pemerintah Kota Tangerang. (2016, April 18). Dapat Diakses Melalui Android, Aplikasi LAKSA Permudah Pengaduan Masyarakat. smartcity.tangerangkota. https://www.tangerangkota.go.id/berita/detail/6821/dapat-diakses-melalui-android-aplikasi-laksa-permudah-pengaduan-masyarakat

Pemerintah Kota Tangerang. (2023, June 24). Layanan LAKSA, Aduan Cepat Tanggap di Kota Tangerang. smartcity.tangerangkota. https://tangerangkota.go.id/berita/detail/35251/layanan-laksa-aduan-cepat-tanggap-di-kota-tangerang

Rahmadana, M. F. (2020). Pelayanan Publik. Yayasan Kita Menulis.

Razak, A., & Karai, C. (2012). HUKUM PELAYANAN PUBLIK. Arus Timur.

Rizki, M., & Hanafie, H. (2023). Penggunaan Aplikasi Laksa dalam Mewujudkan Tranparansi dan Partisipasi Masyarakat di Kota Tangerang. Transparansi : Jurnal Ilmiah Ilmu Administrasi, 6(1), 28–36. https://doi.org/10.31334/transparansi.v6i1.2813

Susilawati, K., & Ilham, D. (2024). Digital-Based Public Services in Public Sector Organizations in Indonesia. Jurnal Pallangga Praja (JPP), 6(1), 67–74.

Taufiqurokhman, & Satispi, E. (2018). Teori Dan Perkembangan Manajemen Pelayanan Public (1st ed.). UMJ Press.

Vandito, R. L., Paramesti, A., Aminudin, M. A. V., & Nurdin, N. (2025). KONSEP E-DEMOCRACY PADA TATA KELOLA PEMERINTAHAN: STUDI KASUS PENERAPAN APLIKASI TANGERANG LIVE DALAM MEMBUKA PARTISIPASI PUBLIK. Governance, 13(1), 74–92. https://doi.org/10.33558/GOVERNANCE.V13I1.10502