A Review Of Legal Protection Efforts For Consumers Against Defaulting Property Developers

Syahro Milenio; Yoyo Arifardhani; Jum Anggraini

doi:10.55227/ijhess.v5i3.1799

Authors

Syahro Milenio Universitas Pancasila
Yoyo Arifardhani Fakultas Hukum Universitas Pancasila, Jakarta, Indonesia
Jum Anggraini Fakultas Hukum Universitas Pancasila, Jakarta, Indonesia

DOI:

https://doi.org/10.55227/ijhess.v5i3.1799

Keywords:

Legal Protection; Developer Default, Sale and Purchase Binding Agreement (PPJB;, Badan Perlindungan Sengketa Konsumen (BPSK;, PengadilanNegeri; Badan Arbitrase Nasional Indonesia (BANI)

Abstract

This research explores the effectiveness of consumer legal protection mechanisms in Indonesia, emphasizing the interplay between litigation and alternative dispute resolution (ADR). The study focuses on three institutional pathways: the District Court as the formal litigation channel, the Consumer Dispute Settlement Agency (BPSK) as a quasi-judicial body, and the Indonesian National Arbitration Board (BANI) as an ADR institution. By adopting a normative juridical approach complemented by qualitative analysis, this study investigates not only the normative framework of the Consumer Protection Law but also the extent to which consumers can practically access these institutions when seeking justice. Findings indicate that Indonesia has established a relatively comprehensive regulatory foundation for consumer protection. However, significant obstacles persist in practice. These include limited institutional capacity, insufficient socialization of consumer rights, low public trust in non-litigation institutions, and procedural complexities that may discourage consumers from pursuing legal remedies. Moreover, the study finds a gap between the law’s normative promises and its actual enforcement, highlighting disparities in institutional readiness across regions. The research further underscores the importance of enhancing synergy between litigation and ADR mechanisms to provide consumers with more efficient, accessible, and equitable dispute resolution options. Strengthening institutional resources, improving public awareness, and harmonizing procedural standards are identified as critical steps toward bridging the gap between normative provisions and practical realities. Ultimately, this study contributes to the broader discourse on consumer legal protection in Indonesia by offering insights into institutional performance, structural challenges, and potential pathways for reform to ensure more effective consumer rights enforcement.

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