The Effect Of Work-Life Balance And Workload On Job Satisfaction Mediated By Quality Of Work Life Among Employees Of Universitas Islam Syekh-Yusuf

Mita Anzaningtyas; Ruhiyat Taufik; Hikmat Achdiat

doi:10.55227/ijhess.v5i3.1900

Authors

Mita Anzaningtyas Universitas Islam Syekh-Yusuf
Ruhiyat Taufik Universitas Islam Syekh-Yusuf
Hikmat Achdiat Universitas Islam Syekh-Yusuf

DOI:

https://doi.org/10.55227/ijhess.v5i3.1900

Keywords:

Work Life Balance, Workload, Quality of Work Life, Job Satisfaction, University.

Abstract

Human resources play a strategic role in determining the quality of higher education institutions, particularly as increasing academic demands, administrative workloads, and performance expectations may influence employees’ work-life balance, quality of work life, and job satisfaction. Inadequate management of these aspects can lead to decreased motivation, work stress, and lower institutional effectiveness. Therefore, this study aims to examine the influence of Work-Life Balance (WLB) and workload on job satisfaction, with Quality of Work Life (QWL) serving as a mediating variable among employees at Syekh-Yusuf Islamic University. Conducted in 2025, the research involved 103 participants comprising structural lecturers and administrative staff. Employing a quantitative approach with a descriptive-associative design, data were collected using a Likert-scale questionnaire and analyzed through Path Analysis and the Sobel test to assess mediation effects. The findings reveal that WLB exerts a negative and significant effect on job satisfaction, while workload shows no significant impact. Both WLB and workload positively affect QWL, which in turn significantly influences job satisfaction. Moreover, QWL mediates the relationship between WLB and job satisfaction but does not mediate the relationship between workload and job satisfaction. These results highlight the necessity of implementing WLB policies tailored to employees’ actual needs and enhancing QWL through supportive work facilities, career development initiatives, and transparent organizational communication. Ultimately, the study underscores the importance of fostering adaptive and human-centered human resource management practices within higher education institutions

References

Abdullah, A. S. (2021). Leadership, Task Load And Job Satisfaction: A Review Of Special Education Teachers Perspective. In Article in Turkish Journal of Computer and Mathematics Education. https://www.researchgate.net/publication/352374522

Aprianti, S., & Rani, R. (2025). Pengaruh Beban Kerja dan Lingkungan Kerja Terhadap Kinerja Karyawan PT Inspirasi Bisnis Nusntara Jakarta. Jurnal Manajemen dan Administrasi Antartika. https://doi.org/10.70052/juma.v2i2.500.

Arsyad, M., Maarif, M., & Sukmawati, A. (2020). Effect of Quality of Work Life and Leadership on Job Satisfaction and Performance Workforce at the State University of Medan. Asian Journal of Social Sciences and Management Studies. https://doi.org/10.20448/journal.500.2020.73.188.197.

Aruldoss, A., Kowalski, K. B., & Parayitam, S. (2021). The relationship between quality of work life and work life balancemediating role of job stress, job satisfaction and job commitment: evidence from India. Journal of Advances in Management Research, 18(1), 36–62. https://doi.org/10.1108/JAMR-05-2020-0082

Asriani, N., Astaginy, N., & Ismanto, I. (2023). Pengaruh Quality Of Work Life Terhadap Komitmen Dan Kepuasan Kerja Dengan Moderasi Budaya Organisasi (Studi Pada Dosen Perempuan USN Kolaka). Jurnal Penelitian Ekonomi Manajemen Dan Bisnis (JEKOMBIS), 2(4), 197–214. https://doi.org/10.55606/jekombis.v2i4.2587

Bhende, P., Mekoth, N., Ingalhalli, V., & Reddy, Y. V. (2020). Quality of Work Life and Work–Life Balance. Journal of Human Values, 26(3), 256–265. https://doi.org/10.1177/0971685820939380

Casper, W. J., Vaziri, H., Wayne, J. H., DeHauw, S., & Greenhaus, J. H. (2018). The jingle-jangle of work–nonwork balance: A comprehensive and meta-analytic review of its meaning and measurement. Journal of Applied Psychology, 103(2), 182–214. https://doi.org/10.1037/apl0000259

Dessler, G. (2015). Manajemen Sumber Daya Manusia. Jakarta: Salemba Empat.

Efendi, S., Purwanto, A., & Sugiono, E. (2022). The Effect of Work from Home, Work-Life Balance, and Work Motivation on Job Satisfaction and Their Impact on the Performance of Non-Lecturer Education Personnel at Pertamina University Jakarta. Budapest International Research and Critics Institute-Journal (BIRCI-Journal). 5 (1), 5382-5397. https://doi.org/10.33258/birci.v5i1.4244

Fatmawati, S., & Irbayuni, S. (2021). Effect of Work Life Balance and Compensation on Job Satisfaction at Koperasi Setia Bhakti Wanita Surabaya. Balance: Jurnal Ekonomi, 17(1), 90–101. https://doi.org/10.26618/jeb.v17i2.6115

Grari, Y., & Bessouh, N. (2025). Quality of Work Life and satisfaction of university teachers. South Florida Journal of Development. https://doi.org/10.46932/sfjdv6n1-016.

Prem, R., Ohly, S., Kubicek, B., & Korunka, C. (2017). Thriving on challenge stressors? Exploring time pressure and learning demands as antecedents of thriving at work. Journal of Organizational Behavior, 38(1), 108–123. https://doi.org/10.1002/job.2115

Hudson. (2005). The Case for Work Life Balance: Closing the Gap Between Policy and Practice. Sydney: Hudson Higland Group.

Herawati, H., Setyadi, D., Michael, M., & Hidayati, T. (2023). The Effect of Workload, Supervisor, and Coworker Supports on Job Performance through Job Satisfaction. International Journal of Finance, Economics and Business, 2(1), 13–33. https://doi.org/10.56225/ijfeb.v2i1.168

Jeong, H. (2024). The Mediating Effect of Job Satisfaction in the Relationship between Work-Life Balance and Quality of Life in Hairdresser. Journal of the Korean Society of Cosmetology. https://doi.org/10.52660/jksc.2024.30.2.229.

Kalfaoğlu S (2024) The inverted-U model of employee happiness: examining overdose happiness in context of personal characteristics, job-relationship dependency, benign stress, and various theories. Front. Psychol. 15:1285070. doi: 10.3389/fpsyg.2024.1285070

Kim, L., Pongsakornrungsilp, P., Pongsakornrungsilp, S., Horam, N., & Kumar, V. (2023). Key Determinants of Job Satisfaction among University Lecturers. Social Sciences. https://doi.org/10.3390/socsci12030153.

Koesomowidjojo, Suci (2017). Panduan Praktis Menyusun Analisis Beban Kerja. Jakarta: Raih Asa Sukses

Lee, E. K., & Kim, J. S. (2020). Fatigue, job stress, and quality of work life in female cancer survivor nurses: The mediating effect of workplace spirituality. Asian Nursing Research, 14(5), 330–336. https://doi.org/10.1016/j.anr.2020.10.003

Maharani, R., & Haeba Ramli, A. (2024). The Roles of Family-Supportive Supervisor Behaviour, Work-Life Balance, Job Satisfaction, Motivation, and Job Performance Among Married Private Employees. Journal of Human Resource Management - HR Advances and Developments, 2024(1), 39–54. https://doi.org/10.46287/pkyk4429

Mani, V. A., Geetha, S., & Al-Khaled, A. A. S. (2020). Factors of Work Life Balance and its Influence on Job Satisfaction in the Service Industry. International Journal of Academic Research in Business and Social Sciences, 10(7), 571–589. https://doi.org/10.6007/ijarbss/v10-i7/7472

McDonald, P., & Bradley, L. (2005). Job redesign: The missing link to improved work-life balance. In Engaging the Multiple Contexts of Diversity (pp. [halaman tidak disebutkan]). Queensland University of Technology. https://eprints.qut.edu.au/24064/1/24064_bradley_2006000690.pdf

Mussavi Jad, M., Ghasemi, A., & Yunesi, D.. (2015). Surveying The Effect Of Work-Life Balance On Quality Of Life (Case Study: Hospitals Of Sanandaj). Hospital, 14(1 (52)), 85-96. SID. https://sid.ir/paper/106729/en

Nisak, N. (2024). Pengaruh Beban Kerja Dan Kepuasan Kerja Terhadap Kinerja Dengan Mediasi Stres Kerja. Jurnal Kewirausahaan dan Inovasi. https://doi.org/10.21776/jki.2024.03.4.18.

Ogunola, A. A. (2022). Quality of Work-Life and Work-Life Balance as Predictors of Employee Job Satisfaction. ‎‎‎TAZKIYA: Journal of Psychology, 10(1), 74–84. https://doi.org/10.15408/tazkiya.v10i1.22499

Pratama, V. H. M., & Srimulyani, V. A. (2022). Quality of Work Life as a Mediator on the Impact of Work-Life Balance on Job Satisfaction. JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN), 9(1), 14–27. https://doi.org/10.31289/jkbm.v9i1.7915

Putra, Adrianza. (2022). Pengaruh Kualitas Kehidupan Kerja Terhadap Kinerja Karyawan Linkaja Melalui Kepuasan Kerja Dan Organizational Citizenship Behavior (OCB). Thesis thesis, Universitas Hasanuddin.

Putra, I. N. T. D., Ardika, I. W., Antara, M., Idrus, S., & Hulfa, I. (2020). The Effects of Quality of Work Life on Job Performance, Work Motivation, Work Ethics, Job Satisfaction, and Self-efficacy of Hotel Employees in Lombok. International Journal of Research, 10(3), 19–37. https://cabidigitallibrary.org

Ring, M., Kaarakainen, M., Laulainen, S., & Rissanen, S. (2024). Family carers as service producers – insights into psychological contracts. Educational Gerontology, 51(5), 488–500. https://doi.org/10.1080/03601277.2024.2401734

Robbins, Stephen P. dan Timothy A. Judge. 2018. Perilaku Organisasi. Organizational Behavior ( Buku 1, Edisi Ke-12). Jakarta: Salemba Empat.

Robbins, S. P., & Judge, T. A. (2017). Organizational Behavior (17th ed.). Pearson Education.

Ruhana, I., Astuti, S., Utami, H. N., & Afrianti, W. (2019). The Effect of Quality of Work Life (QWL) on Job Satisfaction and Organization Citizenship Behavior (OCB) (A Study of Nurse at Numerous Hospitals in Malang, Indonesia). Journal of Public Administration Studies, 4(2), 51–58. https://doi.org/10.21776/ub.jpas.2019.004.02.2

Saidykhan, L., & Ceesay, L. (2020). Quality of Work-Life Among Employees of The University of The Gambia. American Book Review, 8, 230-248. https://doi.org/10.14738/abr.83.7920.

Sarapah. (2020). Pengaruh beban kerja terhadap kinerja pegawai melalui kepuasan kerja dan disiplin kerja pada Kantor Pelayanan Pajak Pratama Makassar Utara. Jurnal Mirai Management, 5(1), 60–73. https://garuda.kemdikbud.go.id/documents/detail/1942670

Scherer, S., Brini, E. (2023). Employment Instability and Childbirth over the Last 20 Years in Italy. Eur J Population 39, 31. https://doi.org/10.1007/s10680-023-09680-5

Shabrina, D., & Ratnaningsih, I. Z. (2019). Hubungan antara Work-Life Balance dengan Kepuasan Kerja pada Karyawan PT. PERTANI (Persero). Jurnal Empati, 8(1), 27–32. https://doi.org/10.14710/empati.2019.23570

Souisa, G. A., Leiwakabessy, R. M., Damayanti, S., Terim, M. Z. F., & Pelu, S. M. (2025). Comparative Analysis Of Two-Step And Quasi Maximum Likelihood Estimation In The Dynamic Factor Model For Nowcasting Gdp Growth In Indonesia. BAREKENG: Jurnal Ilmu Matematika Dan Terapan, 19(1), 655-664. https://doi.org/10.30598/barekengvol19iss1pp655-664

Suparman, Z., , S., & Wirayudha, A. (2023). Pengaruh Beban Kerja terhadap Kepuasan Kerja dengan Work Life Balance sebagai Variabel Intervening. Jurnal Riset Manajemen dan Bisnis. https://doi.org/10.29313/jrmb.v3i2.2907.

Udin, U., Linda Sari Sukirno, R., & Dananjoyo, R. (2023). The Impact of Work-Life Balance on Employee Performance: Examining the Mediating–Moderating Role of Job Satisfaction and Affective Commitment. FWU Journal of Social Sciences, 17(3), 74–85. http://doi.org/10.51709/19951272/Fall

Udriyah, U., & Riyadi, R. (2018). Pengaruh beban kerja, work-family conflict dan job insecurity terhadap kepuasan kerja serta dampaknya terhadap turnover intention di PT Binabusana Internusa Semarang. Admisi dan Bisnis, 19(3), 221–230. http://download.garuda.kemdikbud.go.id/article.php?article=1801361&val=10189

Vinodini, K. (2021). Quality of Work-Life Balance among Working Professionals. Shanlax International Journal of Management. https://doi.org/10.34293/management.v9i2.4305.

Wahyuni, N., Febianti, E., & Satriadi, R. (2021). Pengukuran Quality of Work Life dan Produktivitas pada Masa Pandemi (Studi Kasus: Dosen Wanita Untirta). Journal of Integrated System, 4(1), 17–28. https://doi.org/10.28932/jis.v4i1.3058

Yang, E. (2021). A Study on the Intermediation Effect of Quality of Life in the Work-Life Balance and Job Satisfaction of Beauty Service Workers. Journal of The Korean Society of Cosmetology, 27 (2), 285-294. https://doi.org/10.52660/JKSC.2021.27.2.285.

Zhao Y, Lu H-Q, Xu Y and Lu J-Y (2025) Analysis of nursing staff job satisfaction and its influencing factors: a cross-sectional study of 38 hospitals/nursing homes in China. Front. Public Health 13:1526324. https://doi.org/10.3389/fpubh.2025.1526324