Impact of Digital Adaptability and Work-Life Balance on Performance at Bank SMBC Cirebon

Rizki Fatullah; Siti Maryam

doi:10.55227/ijhess.v5i6.2300

Authors

Rizki Fatullah Universitas Swadaya Gunung Jati
Siti Maryam Universitas Swadaya Gunung Jati

DOI:

https://doi.org/10.55227/ijhess.v5i6.2300

Abstract

This study aims to analyze the impact of digital adaptability and work-life balance on employee performance at PT Bank SMBC Area Cirebon. It seeks to understand how adapting to digital transformation and balancing professional and personal life contributes to optimizing human resource performance in the banking sector. The research employs a quantitative associative method with a survey approach. Primary data were collected directly through questionnaires distributed to 105 employees using a saturated sampling or census technique. Furthermore, the data were analyzed using multiple linear regression, including validity, reliability, and classical assumption tests, to determine the partial and simultaneous effects of the independent variables. The findings indicate that digital adaptability and work-life balance significantly influence employee performance. The adjusted R-square value shows that these variables contribute 53.8% to the variance in employee performance. In conclusion, higher digital adaptability and a balanced work-life dynamic lead to increased productivity and service quality. Practically, optimizing this performance supports the efficiency of financial intermediation, facilitating faster and more accurate financial access for MSMEs and individuals, thereby fostering a conducive environment for sustainable regional economic development and financial stability in the digital transformation era.

References

Abu-Bader, S. H. (2021). Using Statistical Methods In Social Science Research: With A Complete Spss Guide. Oxford University Press.

Duan, S. X., Deng, H., & Wibowo, S. (2023). Exploring The Impact Of Digital Work On Work–Life Balance And Job Performance: A Technology Affordance Perspective. Information Technology & People, 36(5), 2009-2029.

Gojali, R., & Ardiana, I. D. K. (2024). The Influence Of Employee Engagement, Work-Life Balance, And Digital Transformation On Employee Performance At Pt Nusantara Logistic Sejahtera Surabaya. Gemah Ripah: Jurnal Bisnis, 5(4), Article… Https://Doi.Org/10.69957/Grjb.V5i04.2625.

Haar, J. M., Sune, A., Russo, M., & Ollier-Malaterre. (2019). A Cross-National Study On The Antecedents Of Work–Life Balance From The Fit And Balance Perspective. Social Indicators Research, 142(1), 261–282. Https://Doi.Org/10.1007/S11205-018-1875-6.

Hasyim, H., & Bakri, M. (2025). Work-Life Imbalance: Its Impact On Employee Motivation And Well-Being. Economics And Digital Business Review, 6(1).

Kahfi, F. (2022). Exploring The Impact Of Digital Technology On Employee Adaptation And Organizational Performance. Journal Of Management And Administration Provision, 2(2), 37-43.

Malik, P., & Garg, P. (2020). Learning Organization And Work Engagement: The Mediating Role Of Employee Resilience. The International Journal Of Human Resource Management, 31(8), 1071–1094. Https://Doi.Org/10.1080/09585192.2017.1396549.

Molino, M., Ingusci, E., Signore, F., Manuti, A., & Giancaspro, M. (2020). Wellbeing Costs Of Technology Use During Covid-19 Remote Working: An Investigation Using The Technostress Creators Scale. Frontiers In Psychology, 11, 568.

Okoye, K., & Hosseini, S. (2024). Test Of Normality And Reliability Of Data In R. In R Programming: Statistical Data Analysis In Research (Pp. 67-85). Singapore: Springer Nature Singapore.

Parasuraman, A. (2020). Technology Readiness Index (Tri): A Multiple-Item Scale To Measure Readiness To Embrace New Technologies. Journal Of Service Research, 2(4), 307–320. Https://Doi.Org/10.1177/109467050024001.

Ruban, Q., Mir, R. A., & Rastogi, E. (2025). Exploring The Impact Of Technologies And Digital Platforms On Work-Life Balance. In Transforming The Service Sector With New Technology (Pp. 41-52). Igi Global Scientific Publishing.

Soroya, S. H., Sarwar, T., & Soroya, M. S. (2022). Information Professionals’ Quality Of Work-Life And Its Impact On Their Job Performance. Library Management, 43(3-4), 240-256.

Verhoef, P. C. (2021). Digital Transformation: A Multidisciplinary Reflection And Research Agenda. Journal Of Business Research, 122, 889–901. Https://Doi.Org/10.1016/J.Jbusres.2019.09.022.

Verhoef, P. C., Broekhuizen, T., Bart, Y., Bhattacharya, A., Dong, J. Q., Fabian, N., & Haenlein, M. (2021). Digital Transformation: A Multidisciplinary Reflection And Research Agenda. Journal Of Business Research, 122, 889–901. Https://Doi.Org/10.1016/J.Jbusres.2019.09.022.

Wayne, J. H., Michel, J. S., & Matthews, R. A. (2022). Balancing Work And Family: A Theoretical Explanation And Longitudinal Examination Of Its Relation To Spillover And Role Functioning. Journal Of Applied Psychology, 107(7), 1094–1114. Https://Doi.Org/10.1037/Apl0001007.

Wibowo, S. (2023). Exploring The Impact Of Digital Work On Work–Life Balance And Job Performance: A Technology Affordance Perspective. Information Technology & People, 36(5), 2009-2029.